TERMS & CONDITIONS
2 November 2020
GENERAL TERMS AND CONDITIONS
The website www.human-highness.com and its sub-domains as well as the online shop found on this web site (the "Online Shop") are run by Human Highness OÜ, a legal entity incorporated in Estonia with company registration number 16083471, Lauliku 13a, Elva city, Tartumaa, 61507, Estonia (below referred to as "Human Highness"). With the denominations "we", "our", and "us" are meant Human Highness.
If you are below 18 years of age you need permission from your legal guardian to place an order in the Online Shop. By using the Online Shop and/or placing an order, you accept these general terms and conditions (the "General Terms and Conditions").
Human Highness reserves the right to – from time to time - amend these General Terms and Conditions. Any changes that Human Highness makes will enter into force no earlier than thirty (30) days after the revised General Terms and Conditions have been made available in the Online Shop.
CONTACT DETAILS
Name: Human Highness OÜ
Company organization No.: 16083471
Postal address: Lauliku 13a, Elva, 61507, Estonia
Street address: Lauliku 13a, Elva, 61507, Estonia
Return address: Lauliku 13a, Elva, 61507, Estonia
E-mail address news@humanhighness.com
Telephone No.: +372 56 46 32 55
ORDERING AND ACCEPTANCE OF PURCHASES
Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. Human Highness does not guarantee that all items included in the Online Shop are in stock at the time of your ordering meaning that items in your shopping basket are not reserved and therefore may no longer be available once you place your order. In the event that an item is unavailable, we will contact you as soon as possible by e-mail to the e-mail address that you have provided to us at the time of your placing of the order.
After submitting your order in the Online Shop, we will send you an order confirmation & summary to the e-mail address that you have provided to us at the time of your placing of the order. The order confirmation contains your order number, details of the item that you have ordered and delivery particulars. Once the order has been shipped you will receive shipping information with tracking details from our courier via email.
Make sure to submit the correct billing and shipping address to avoid delivery delays. We do not accept delivery to post office boxes, army post office addresses or to any similar addresses.
We reserve the right to – in our total discretion – not to accept your order.
PRICES
General information
We reserve the right to change the prices of the items sold in the Online Shop at any time and without any notice. Change in price will of course not apply for items already purchased by you. Human Highness reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such a case we will notify you by e-mail to the e-mail address that you have provided to us at the time of your placing of the order. If we are unable to contact you, your order will be automatically cancelled. If you have been charged the wrong amount in the Online Shop, Human Highness will give you the option of placing a new order with the correct price or canceling your order.
Periodic sales and/or campaign offers are valid - unless otherwise stated - as long as the items are available in stock and/or until the end date of the periodic sale and/or the campaign offer is reached under the terms specified in each offer/campaign.
PAYMENT
We accept all major credit and debit cards (VISA, Mastercard, American Express, and Maestro) as well as payment through PayPal (www.paypal.com).
Credit and debit cards
You will be able to enter your payment details at the time of your placing of your order using a valid credit or debit card (VISA, Mastercard, American Express, and Maestro). The applicable amount will immediately be debited on your card.
The transaction is processed by Stripe, https://www.stripe.com, in order to ensure fast and secure payments. Human Highness does not save your card details. All information is encrypted using client-side encryption and sent to Stripe via secure servers.
Human Highness reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data that you have provided correlates with the address data of the credit or debit card. Human Highness may refuse orders depending on the result of these controls. In light of the above, it is advisable to make sure that you have sufficient funds on your credit or debit card before you place your order. Credit card companies may block foreign online purchases for security reasons. That is why you need to contact your credit card company and ask them to remove such blocks if applicable.
PayPal account
Human Highness reserves the right to check the validity of the PayPal account that you use for payment. Human Highness also reserves the right to check that there are enough funds to cover your purchase and validate the billing address details that you have entered. For PayPal, the applicable amount will be debited immediately in connection with your placement of your order. In the event we are not able to confirm your order we will refund the PayPal account used for placing the order.
DELIVERY
Human Highness's aim is to always deliver your purchased items as quickly as possible. If the items that you have ordered are available in stock, the delivery time is normally 4-7 business days from the time that you receive a confirmation of your purchase from us. The delivery time is calculated from the time you receive the confirmation of the purchase until the purchased item is available for you to pick-up at your nearest service point or home address.
If the item that you have purchased is not available in stock or delays are caused due to other circumstances, delivery times may be longer. Delivery time might be longer during periods of sales and public holidays. Human Highness is not responsible for any delays caused by customs clearance processes. Even though Human Highness aims to deliver the items that you have purchased within the communicated time frame, delivery may take longer.
Packages are sent with TNT. TNT usually delivers between 8:00 -18:00 (working hours) on business days.
Human Highness insures each package during the time it is in transit until it is delivered to you. If your package is lost you need to contact us as soon as possible so that we can initiate an investigation with our delivery service partner. The investigation takes up to ten (10) business days and we will be in contact via e-mail once the investigation is finished.
UNCLAIMED PARCELS
If you do not pick up your purchased item at the applicable service point, Human Highness will charge you for the actual costs for freight charges and return freight charges.
CANCELLATIONS
You have the right to cancel your purchase within fourteen (14) days from the date of receipt of the item or from the day you received the last item in an order of several items in your possession. You can exercise your right to cancel your purchase immediately after your purchase and do not need to wait until you have received the purchased item. You can invoke your cancellation right by sending an e-mail to us to shop@human-highness.com in which you state that you would like to invoke your cancellation right.
To cancel your purchase please contact us at shop@human-highness.com to receive a pre-paid return label. Please be informed that you need to return the items no later than within twenty-eight (28) days from the time of purchase. Human Highness kindly asks you to return your purchased item in its original packaging even if this is not a requirement in order for you to be able to return the item.
Please return your item to:
Human Highness
Lauliku 13a, Elva, 61507, Estonia
Telephone No.: +372 56 46 32 55
Human Highness will refund what you have paid, including the freight and delivery charges. The refund will be made as soon as possible after Human Highness has received the item that you would like to return. Refunds will be made to the credit or debit card or the PayPal account used for placing the order.
If you want a refund for your duties and/or taxes for refunds outside the European Union, you´ll need to contact your local TNT Access Point or TNT Customer Service. Human Highness recommends that you always save the receipt until the return of your item has been completed.
If your handling of the item that you are returning has resulted in a decreased value of the item due to wear or handling to an extent beyond what is reasonable in order for you to try out/test the item, Human Highness will make a deduction of the refund corresponding to the amount of the loss of value of the item.
EXCHANGES
You can exchange items into different sizes and colors provided that the item that you would like to exchange for has the same price as the item you´re returning. All exchanges are based on stock availability and are shipped to you free of charge. If you want to exchange to an item that cost more than the item that you would like to exchange, we refer to your cancellation right above.
All exchange orders to countries outside the European Union are sent with the marking "Warranty Replacement Order". This explains for your local customs authority that taxes and duties has already been paid for your original package, and that this is a replacement item. Should your local customs authority insist upon and issue taxes and duties again you will need to show proof that the exchange is an exchange and that taxes and duties are already paid, and that you have sent the original item back to us. Please make sure to have the tracking number for your return.
FAULTY ITEMS
In the event of a faulty item, please contact Human Highness as soon as possible after you noticed that the item that you have purchased from the Online Shop is faulty by e-mail: shop@human-highness.com. Please note that you need to report the fault "within reasonable time" after you discovered it. If you notify Human Highness within two (2) months from the date of your discovery of the fault, you have reported "within reasonable time".
If you, after contacting Human Highness, are asked to return the item you will receive a pre-paid return label.
When Human Highness has received the in your view faulty item, Human Highness will decide on whether or not the item is faulty. In the event of the item being faulty, Human Highness will, as soon as possible and no later than thirty (30) days from the date of Human Highness's receipt of the item, either repair the item, send you a new faultless item or give you a refund of what you have paid.
CONTENT AND COLORS ETC.
Although Human Highness strives to display the correct texts, images and pricing in the Online Shop, errors may occur. We can furthermore not guarantee that colors in the Online Shop will be true to life, this depends partly on the color settings of your computer and the settings of your monitor.
AVAILABILITY
Human Highness' aim is that the Online Shop shall work satisfactory at all times. However, the Online Shop is provided as it is and with the quality it has.
INVALIDITY
Should any provision of these General Terms and Conditions or part thereof be void or invalid, the other provisions of these General Terms and Conditions shall remain in force and the provision may be amended to the extent such invalidity materially affects the rights or obligations of you or Human Highness under these General Terms and Conditions.
FORCE MAJEURE
In case of force majeure (e.g. war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events) the contract between you and Human Highness can be partially or fully terminated by Human Highness.
GOVERNING LAW
These General Terms and Conditions are governed by Estonian law, without regard to its conflict of law provisions. Contact our Customer Care Support if you are dissatisfied with the items that you have purchased from the Online Shop. If you cannot come to a solution with our sales support that you are pleased with, you can turn to your local Board for Consumer Disputes or to the European Commission's online dispute resolution platform: http://ec.europa.eu/odr. We do not undertake to participate in alternative dispute resolution procedures, but will take a final position on this matter when applicable.